Last updated: 1 October 2026
At Axelora, we are committed to protecting the privacy, confidentiality, and security of our clients’ personal information[cite: 2]. This Privacy Policy explains how we collect, use, store, and protect information provided by our clients when they access or use our services[cite: 2].
We aim to maintain transparency throughout our data-handling practices and to ensure that clients understand what information we collect, why we collect it, and how it may be used or shared[cite: 2].
1. Definitions and Terminology
Throughout this Privacy Policy[cite: 2]:
- “Client,” “User,” “Member,” “Account Holder,” or “Trader” refers to any individual or entity using Axelora services[cite: 2].
- References to “you,” “your,” “he,” “she,” “they,” or “it” may refer to a client or user, whether in the singular or plural[cite: 2].
- “Axelora,” “Broker,” “Brokerage Service Provider,” “Trading Platform,” “Trading Facilitator,” “we,” “us,” or “our” refers to Axelora[cite: 2].
2. Scope of This Privacy Policy
Our Privacy Policy covers all data and information we collect from customers, how we use it, and with whom we may or may not share it[cite: 2]. It also describes the processes for changing, modifying, or adding information, as well as the procedures to ensure the protection of customer data[cite: 2].
3. Provision of Accurate Information
As part of the registration and account-opening process, Axelora may require certain information to verify your identity, comply with applicable legal and regulatory requirements, and provide our services[cite: 2].
You are responsible for ensuring that the information you provide is accurate, complete, and up to date[cite: 2].
If information provided is incomplete, inaccurate, misleading, or insufficient for the purposes for which it is required, or if you decline to provide information that is necessary for our services, Axelora may, where permitted by applicable law[cite: 2]:
- Refuse to provide certain services;
- Restrict access to certain features;
- Suspend an account or service temporarily; or
- Terminate access to services, with or without prior notice where legally permitted.
4. Applicability
This Privacy Policy does not apply to activities, websites, services, or practices that are outside Axelora’s control or influence[cite: 2].
It also does not apply to individuals who are not associated with Axelora and who do not use or consent to Axelora services[cite: 2].
Information relating to Axelora founders, directors, managers, employees, or executives is generally outside the scope of this Privacy Policy unless such individuals use Axelora services as clients, in which case this Privacy Policy applies to their use of those services[cite: 2].
5. Data and Information Collection
Customer data is collected through various means, including the trading platform, communications with authorized offices or personnel, third-party sources, surveys, feedback, and other necessary methods[cite: 2].
The information collected may vary depending on the services you use and the applicable legal and regulatory requirements[cite: 2].
6. Personal Data
Personal Data refers to information that identifies, relates to, or can reasonably be associated with an individual[cite: 2].
Information that identifies a user is considered personal data[cite: 2]. This includes full name, gender, address, age, telephone numbers, email address, financial and asset statements, bank details, national identity documents, passports, utility bills, and similar documentation[cite: 2].
7. Identity Verification, KYC and AML
We accept verbal and documentary evidence for identity verification, but may request additional proof when necessary[cite: 2]. Accepted documents include utility bills, credit/debit cards, national ID cards, passports, financial statements, asset declarations, and bank statements[cite: 2].
As part of the verification process, Axelora may request documentary or other forms of evidence to confirm your identity, address, financial information, or other account-related details[cite: 2].
8. Use of Client Information
Axelora may use collected information for purposes including[cite: 2]:
- Opening and maintaining client accounts[cite: 2];
- Providing brokerage and trading services[cite: 2];
- Processing deposits, withdrawals, and transactions[cite: 2];
- Verifying client identities[cite: 2];
- Meeting KYC and AML requirements[cite: 2];
- Preventing fraud and unauthorized activity[cite: 2];
- Providing customer support[cite: 2];
- Maintaining and improving our platforms and services[cite: 2];
- Communicating with clients regarding their accounts and services[cite: 2];
- Complying with applicable laws and regulations[cite: 2]; and
- Protecting the rights, property, and security of Axelora, its clients, and other parties[cite: 2].
9. Data Security
Axelora takes reasonable and appropriate measures designed to protect client information against unauthorized access, disclosure, alteration, loss, misuse, or destruction[cite: 2].
Access to client information is restricted to the client, Axelora, and authorized personnel or service providers who require access for legitimate business, operational, legal, or regulatory purposes[cite: 2].
Axelora may store and process information using local servers, secure storage systems, electronic databases, or other appropriate storage media[cite: 2].
While we implement security measures designed to protect client information, no method of electronic transmission, storage, or processing can be guaranteed to be completely secure[cite: 2].
To the extent permitted by applicable law, Axelora is not responsible for security incidents, theft, misuse, fraud, hacking, or other events resulting from circumstances beyond our reasonable control[cite: 2].
10. Keeping Your Information Updated
Clients are responsible for notifying Axelora when their personal or account information changes[cite: 2].
You should promptly provide updated information where necessary to ensure that your account records remain accurate and that Axelora can continue to provide its services and meet applicable verification and regulatory requirements[cite: 2].
11. Cookies
Axelora may use cookies and similar technologies to help identify visitors, maintain functionality, improve user experience, and provide services more efficiently[cite: 2].
Depending on the applicable website and your browser or device settings, you may be able to accept, reject, restrict, or delete cookies[cite: 2].
Disabling certain cookies may affect the availability or functionality of some features of our website or services[cite: 2].
12. Changes to This Privacy Policy
Axelora may update or amend this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, regulatory obligations, or data-processing practices[cite: 2].
Any updated version will replace the previous version once published through the appropriate Axelora channels[cite: 2].
We encourage clients to review this Privacy Policy periodically to remain informed about how their information is handled[cite: 2].
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way Axelora handles your personal information, please contact us through the official Axelora communication channels[cite: 2].